Contact Us
Shopping for an event means timing matters. Whether you have a question about sizing before you order, need a delivery update before your event date, or want to sort out a return, we are here and we will get back to you with a direct answer.
How to Reach Us
Email: support@slowix.com
Include your order number in the subject line and we can pull up your order faster.
Response Times
Monday to Friday: Within 12 hours
Weekends and U.S. Holidays: Within 24 to 48 hours
What We Can Help With
- Sizing questions — Not sure if a dress will fit before your event? Send us the item name and your measurements. We will tell you which size makes more sense based on the cut and fabric of that specific style.
- Order and shipping updates — Need to know if your order will arrive before a specific date? Share your order number and event date and we will check and give you an honest answer.
- Returns and exchanges — Something arrived and it is not right? We will walk you through the return process. See our Return Policy for the full details on eligibility and timelines.
- Checkout and payment issues — Problem completing an order or a question about a charge? Reach out and we will sort it out.
- Style advice — Not sure which dress works for your specific occasion? Tell us the event type and dress code if there is one, and we will point you in the right direction.
Company Information
Company: HYPERBOOST ADS LLC
Address: 521 PARK WAY E, LAS VEGAS, NV 89106, United States
Email: support@slowix.com
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time (PT)